Exchange & Return Policy
Please read our exchange, return, and cancellation policies carefully before placing your order with Style Couture.
No Returns / Refunds
We strictly do not have returns, refunds, or cancellations once an order is placed.
Opening Video Proof
An uncut parcel opening video clearly showing the defect is mandatory for any exchange.
24 Hours Notice
Any transit damage claim must be reported within 24 hours of receiving the parcel.
Lifetime Voucher Credit
Orders cancelled by Style Couture are refunded as Voucher Credit with no expiry date.
1. Overview & General Policy
In spite of taking utmost care while delivering the right product for you, we understand that sometimes the product may have some damage. In such a case, please read up the Return/Exchange policy below:
Strict Policy on Orders:
We strictly do not have any returns, exchange, cancellation, or refund on any products once an order is placed.
2. Size Issues & Color / Finish Variations
Size Guidelines & Recommendation
There is no return, exchange, cancellation, or refund in case of size issues. Hence, it is always strongly advisable to order one size up when placing your order.
Online Display & Fabric Variation Notice
This being online sales, there may be slight variations in the colour, finish, or fabric depending on the screen resolution of your devices and also the camera lighting during photoshoots. No returns, exchange, cancellation, or refund will be entertained in such cases.
3. Damage & Exchange Guidelines
Returns and exchange is entertained only in case of damage.
Legitimate transit defects or manufacturing tears verified through our mandatory parcel opening video proof.
Refunds would not be given in any instance. A replacement or alternate product selection is provided instead.
4. Mandatory Parcel Opening Video
No Exchange Without Parcel Opening Video
To qualify for an exchange due to damage, you must record a single, continuous, uncut parcel opening video clearly showing the shipping label and the damage to the product.
Please contact us on +91 9884060871 in case of any damage within 24 hours of receipt of parcel with the parcel opening video.
5. Replacement & Out of Stock Resolution
In case of a valid and verified claim of damage:
- 1
We will ship the replacement product to your registered delivery address at no extra shipping cost.
- 2
However, if the same product is not available or out of stock, the customer can choose and order another product from our online catalogue.
- 3
Refunds would not be given in any instance.
6. Cancellation by Style Couture
Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason.
Situations that may result in order cancellation include:
- Limitations on quantities available for purchase
- Inaccuracies or errors in product or pricing information
- Problems identified by our credit and fraud avoidance department
We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Voucher Credit Refund Policy
If your order is cancelled after you have been charged, the said amount will be reversed back in your Account with Voucher Credit. You can use the same amount to order anything else from the website anytime with no validity period.
The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.
7. Need Assistance? Contact Us
If you have received a damaged item, please share your parcel opening video and order details within 24 hours through any of the channels below:
Questions about other store terms and conditions?
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